WARRANTY Service Request

Contact Information

First Name *

Last Name *

Phone Number *

Address *

City *

Unit Information

Has your hot tub been installed within the last 90 days? *

Yes

No

Was your hot tub installed by a Beachcomber delivery & installation team? *

Yes

No

Make? *

Model *

Fantasy Model? *

Serial Number *

Year of Manufacture *

Component Issue(s): *

Please list the error code(s) displayed on the panel: *

NOTE: 5-Year Extended Premium Guarantees DO NOT extend the warranty of:

- JETS INSERTS

- QSS SOUND SYSTEM & COMPONENTS

- ALL LIGHTING SYSTEMS & COMPONENTS

- HYBRID STEP AND COMPONENTS

- HEATSHIELD COVER & COMPONENTS

- CLEARTECH UVC SYSTEM & COMPONENTS

If your standard 2-Year guarantee has since expired, you will be charged standard service fees for parts and labour for service calls regarding the above components.

Describe the issue(s) with your unit *

Breaker Tripping? *

Yes

No

GFCI Location? *

Please attach any applicable images:

VIEW LIST OF NON-WARRANTABLE SERVICE ISSUES (Click Here)

Will your unit require moving/ or lifting from within a deck for unencumbered access to complete the repair(s)? *

Yes

No

Out of town service? *

Yes

No

NOTE: Mileage charges will apply if the above address is beyond 40kms from our service office (15139 - 118 Ave, Edmonton). Billed at $0.75 per kilometer, round trip.

NOTE: If your unit needs to be moved (built into a deck or not accessible for the required repairs) applicable charges may apply to have additional technicians move your unit to have unencumbered access.

Payment Information

Credit information is required at the time of booking. Your card will only be charged if your service call requires any of the below non-warrantable fees.

Charges NOT covered under Warranty:

Mileage

Removal from a deck or encumbered spaces.

Agreement *

I agree to any non-warrantable charges and give permission to charge my below credit information accordingly.

Credit Card Type *

Credit Card Number *

Expiry Date (mm/yy) *

Electronic Signature *

Pump(s)	Lighting	QSS Sound System	Heater/Element	Error Code(s)
Skirting	Heatshield Cover	Jets	Plumbing	Other