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Customer Satisfaction Survey
Thank you for banking at The Neffs National Bank. To help us maintain a high quality of service, please provide us with feedback by filling in the information below.
Was this your first visit to the bank?
Yes
No
Which communication channels do you use when looking for information on our products and services?
In-Branch Promotions
Newspaper
Statements
Website
Employee
None of the above
Which banking products/services do you use?
Checking
Saving
Investment (IRA/CD)
Loans
Online Banking
Mobile Banking
Star/ATM
Drive-thru
Please choose the best answer for each of the following.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The staff was friendly
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The staff was eager to help
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The staff was polite
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The bank was convenient
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Overall, how satisfied were you with your visit?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
How likely are you to bank with us again?
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
Comments or Suggestions
*
I give The Neffs National Bank the right to use my comments for their online testimonials page.
I do not give The Neffs National Bank the right to use my comments for their online testimonials page.
Contact Information
First Name
Last Name
Phone
Email Address