Service Report

Section A (To be filled by installer):

Site Name *

Date of Service * +

City *

State *

Project Manager Name *

Number of techs in attendance *

Technician Name *

Technician Phone Number *

Service duration (hours) *

Type of Device Serviced *

Serial Number of BEAM/EYPLAY unit (Located on unit, back of the keyboard, or BEAM Remote) E.g. EP20xx-xx or BM1K20xx-xx *

Serial Number of OBIE unit (Located on unit or back of the OBIE Remote) E.g. EP20xx-xx or BM1K20xx-xx *

Height or Distance from play area to projector *

Image Size L x W *

Please mark in the designated checkbox, General maintenance: *

Confirmed system is safe and secure

Take after photos of the image and hardware replaced

Clean any dust or debris from BEAM units (inside and out)

Return Service Hardware - Tech responsibility (See return label enclosed) package carefully in original box

Hardware Replaced *

Faulty Model PC *

New PC Model *

Faulty Model Projector *

New Projector Model *

Other Scope of Work Performed *

Faulty Projector S/N *

New Projector S/N *

Faulty PC Service Tag *

New PC Service Tag *

Faulty Unit S/N *

New Unit S/N *

When you arrived was there electric to the BEAM? *

Yes

No

Were you able to restore power? *

Yes

No

Image is squared and focused *

Yes

No

Keyboard or BEAM/OBIE Remote confirmed functioning *

Yes

No

Internet connection available *

Yes

No

Sound confirmed functioning *

Yes

No

Was the case resolved? *

Yes

No

Did you checkout with EyeClick Support? *

Yes

No

EyeClick Support Agent Name *

If you answered no for any of the above, please explain:

Additional Comments

Send me a copy by email

*

Picture of Swapped Parts in the unit *

Picture of Faulty Parts *

Ceiling and Image View (capture both the BEAM/OBIE unit and image on the floor) *

Projected Image (capture entire floor/wall/table area) *

Additional Images

By clicking next you will submit the above information and move to Section B to be filled out by the client